Senior Banking Consultant

3 weeks ago

Wetherill Park, Australia ANZ Full time
About Us

At ANZ, we're committed to shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Senior Banking Consultant in our Retail Banking team, you'll play a key role in delivering the desired customer experience. You'll adopt a positive relationship-based, customer-centric approach that demonstrates passion for identifying and prioritizing the complete financial needs of customers. You'll also educate customers on easy ways to bank, providing a full range of professional offerings and expertise to help customers meet their financial needs and goals.

This role is responsible for serving customers directly, having needs-based conversations, and managing them through the associated property purchasing journey. You may also provide support to more junior solutions and service staff for complex customer needs.

What You'll Do
  • Act as an ANZ products initiator and role model.
  • Support the Branch Manager in delivering ANZ's retail strategy and day-to-day operations.
  • Meet customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services.
  • Take responsibility for 'knowing your customer' from a risk perspective.
  • Deliver the desired customer experience by adopting a positive relationship-based, customer-centric approach.
What We're Looking For

To grow and be successful in this role, you'll ideally bring:

  • Prior experience in developing strong relationships in a customer-focused role.
  • Significant experience in financial services, preferably within the retail banking sector.
  • Excellent communication and interpersonal skills.
  • Leadership and coaching capabilities.
  • Experience in being an influential user and promoter of technology.
  • Ability to multi-task, highly adaptable to change and ambiguity.
Why Join Us?

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives, and life experiences of our people are celebrated. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, let us know how we can provide you with additional support.

We offer a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

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