Customer Relations Consultant

5 months ago

Bedford Park, Australia BT Financial Group Full time

**BT Customer Relations Consultant - Margin Lending
- Are you a passionate communicator with a knack for building trust?
- Build a long-term career in financial services - entry-level role with growth potential

Permanent full-time onsite role based in Bedford Park

**How will I help?**

BT, Australia's leading wealth management provider within the Westpac Group, seeks a **Customer Relations Consultant **to join our thriving call centre team. Since 1969, we have empowered Australians to achieve their financial goals, and you will play a vital role in continuing that legacy.

The role responsibilities include but are not limited to:

- Guide existing and prospective customers, employers, and financial advisors through our comprehensive suite of wealth management products and services.
- Deliver exceptional service that fosters trust and exceeds expectations, ensuring customer satisfaction at every touchpoint.
- Become adept at utilizing multiple computer systems while maintaining clear and engaging conversations with clients.
- Develop your financial knowledge and stay up to date on industry trends to provide expert guidance.

Uphold the highest ethical standards, adhering to all regulations and procedures.

**What’s in it for you?**
You will build your profile internally with senior stakeholders and be part of the future of a business that has been around for 200 years. You will be working for an organisation that supports development, internal career moves and flexible working. Along with competitive salary, you will receive Westpac’s generous benefits and a whole array of customer discounts.

**What do I need?**

You will have a passion for delighting customers with some technical skills or interest within banking. You enjoy working in a regularly changing environment and have the ability to think laterally to strive for the best possible outcome for business, customer, and external stakeholders.

You will have:

- Thrives in a fast-paced environment.
- Possesses excellent communication and interpersonal skills.
- Enjoys problem-solving and exceeding expectations.
- Demonstrates a strong work ethic and commitment to continuous learning.
- Possess a keen eye for detail and accuracy, ensuring all information is flawless.
- Utilise your analytical skills to solve problems and craft creative solutions.

Leverage your past customer service experience to deliver exceptional service that goes the extra mile.

**What's it like to work there?**
We aim to provide a dynamic, supportive, friendly environment and culture for all. We have a drive for success and offer genuine career growth and development opportunities for committed team members looking for a career in financial services. BT Super, Services & Operations is a fun and fast paced environment with an office located in Bedford Park. You will thrive in an office environment, and this will be your home base but you will need the self-leadership and maturity to be able to work from home if it is required.

If this sounds like the right opportunity for you, please hit **APPLY now **

**_Do you need reasonable adjustments during the recruitment process? _

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