Financial Services Specialist

4 days ago


Parramatta Park, Queensland, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

About the Role

We're seeking a skilled Banking Consultant to join our Retail Banking team in Parramatta. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and meeting the financial needs of our customers.

Key Responsibilities

  • Provide customers with a seamless banking experience through transaction activities, needs-based conversations, and educating them on digital solutions.
  • Contribute to a significant uplift in customer engagement and advocacy, creating real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Ensure compliance with ANZ and branch policies and procedures.

Requirements

  • Exceptional customer focus and retail experience.
  • Experience in being a user and promoter of technology, with working knowledge in using different digital channels.
  • Ability to multi-task and highly adaptable to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.

About Us

At ANZ, we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.



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