Banking Consultant

2 weeks ago


Parramatta Park, Queensland, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

About the Role

We’re seeking an experienced Banking Consultant to join our team. As a key member of our Retail Banking team, you will play a pivotal role in delivering exceptional customer experiences and meeting individual customer’s end-to-end financial needs. This role is ideal for a skilled professional looking to leverage their expertise to drive business growth and customer satisfaction.

Your key responsibilities will include:

  • Providing seamless banking experiences for our customers through transaction activities, needs-based conversations, and digital solution education.
  • Collaborating with a dynamic team to act as a role model and peer coach, delivering the best possible customer experience.
  • Contributing to a significant uplift in customer engagement and advocacy, and creating real customer value.
  • Actively participating in and supporting bank programs and initiatives.
  • Ensuring compliance with ANZ and branch policies and procedures.

Requirements

To excel in this role, you will ideally bring:

  • Exceptional customer focus – retail experience is an advantage.
  • Experience in being a user and promoter of technology – working knowledge in using different digital channels is an advantage.
  • Ability to multi-task and highly adaptable to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.

What We Offer

As a Banking Consultant at ANZ, you will have the opportunity to build your future while helping us build ours. Our diverse and inclusive workplace offers a range of flexible working arrangements, access to health and wellbeing services, and discounts on selected products and services from ANZ and more. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.



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