Porter | Overnight Ambassador
3 days ago
We are seeking a highly skilled and experienced Overnight Porter to join our team at Sofitel Darling Harbour. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Guest Services
- Provide a warm welcome and farewell to all guests, ensuring they feel valued and respected.
- Offer accurate and helpful information to guests, responding to their queries and requests in a timely and professional manner.
- Departmental Grooming and Attitude
- Set a positive example for your colleagues, demonstrating a commitment to excellence and a passion for delivering exceptional service.
- Daily Operations
- Stay informed about daily activities, events, and VIP guests, ensuring you are always aware of the latest developments.
- Follow established procedures and protocols to ensure seamless operations and efficient service delivery.
- Collaboration and Communication
- Work closely with the Front Office, Guest Relations, Reservations, Bell Captain, and Valet teams to ensure seamless guest arrivals, departures, and queries.
- Communicate effectively with guests, colleagues, and other stakeholders to ensure their needs are met and exceeded.
- Quality and Excellence
- Deliver exceptional service, demonstrating a commitment to excellence and a passion for delivering memorable experiences.
- Embody the art of French hospitality, showcasing a 'can-do' attitude and a willingness to go above and beyond.
- Additional Responsibilities
- Assist with the implementation and maintenance of Sofitel brand standards.
- Perform tasks in a timely and efficient manner, ensuring seamless operations and exceptional service delivery.
- Flexibility and Availability
- Be available to work overnight shifts, including weekends and public holidays.
- Communication and Interpersonal Skills
- possess strong communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and other stakeholders.
- Professional Appearance and Attitude
- Always display a professional appearance, representing the Sofitel brand with pride and integrity.
- Valid Driver's License
- Hold a valid driver's license, with the ability to operate a vehicle safely and efficiently.
- Industry Benefits
- Enjoy industry benefits worldwide, including accommodation, dining, and lifestyle services.
- Training and Development
- Access to a unique training platform, designed to enhance your skills and knowledge.
- Discounted Services
- Take advantage of daily discounted coffee and Ambassador dining menu.
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