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Assistant Night Manager
2 months ago
Job Summary:
The Assistant Night Manager is a key role within the hotel's overnight operation, responsible for ensuring the safety and security of the property and the smooth running of the hotel's overnight services.
Key Responsibilities:
- Supervise and support the Front Office team and other departments during the night shift.
- Ensure department policies and procedures are understood and observed by all employees.
- Communicate new and updated information regarding policies, rates, and general hotel information to staff.
- Manage cash and credit transactions, accounting, and banking procedures, as well as issue keys and maintain guest confidentiality.
- Be proficient in the use of front and back office equipment.
- Report any computer system errors to the IT Manager or other relevant manager.
- Implement training programs for employees, conduct inductions, and skills training.
- Manage room availability and handle overbooking situations, ensuring guest satisfaction.
- Fill the hotel to 100% occupancy at the highest possible rate.
- Perform reception duties as required.
- Assist with reservations and supervise night lobby services, including car parking, portering, room service, security, and public area cleaning.
- Resolve guest disputes and maintain a high level of customer satisfaction.
- Lead by example in providing exceptional customer service and maintain a visual presence in the hotel lobby.
- Create and maintain a work environment that promotes exceptional customer service.
Requirements:
- Highly motivated with excellent attention to detail.
- Experience in a similar role.
- Strong communication skills.
- Professional appearance representing the Sofitel brand.
- Ability to work a rotating roster, including weekends and public holidays.
