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Porter

2 months ago

Sydney, New South Wales, Australia Accor Full time

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Guest Services Ambassador at The Sebel Quay West Suites Sydney. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Guest Welcome and Check-in
    • Welcome guests upon arrival and ensure a smooth check-in process
    • Provide guests with information about the hotel's facilities and services
  • Concierge Services
    • Assist guests with luggage and other requests
    • Provide recommendations for local attractions and activities
  • Customer Service
    • Respond to guest inquiries and resolve any issues promptly
    • Provide exceptional customer service to ensure guest satisfaction
  • Administrative Tasks
    • Process and deliver packages to guests
    • Assist with administrative tasks as required

Requirements

  • Previous Experience
    • Previous experience in a customer-facing role, preferably in the hospitality industry
  • Skills and Qualifications
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment
    • High school diploma or equivalent required

What We Offer

  • Competitive Salary and Benefits
    • Competitive salary and benefits package
  • Opportunities for Career Growth
    • Opportunities for career growth and development within the company
  • Recognition and Rewards
    • Recognition and rewards for outstanding performance

Accor's Commitment to Inclusion and Diversity

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.