Digital Commerce Operations Manager

1 week ago


Homebush, Victoria, Australia People2People Full time

The Role: Ecommerce Account Manager

About the Position

This role is responsible for maintaining operational excellence of marketplace and dropship opportunities within the Online Operations department at Sydney Olympic Park Office.

Key Responsibilities
  • Marketplace Sales & Operations Management: Manage end-to-end operations of 3PD Sales Channel (e.g Ebay) ensuring SLAs are met, build and maintain strong relationships with clients, meet regularly with internal and external stakeholders to discuss progress and find new ways to improve New Business operations.
  • Duties and Responsibilities:
    • Manage pre and post sales processes to ensure timely delivery and satisfaction of varied and channel specific SLAs.
    • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
    • Resolve all operational issues with 3PD sites, fix root causes, and manage internal approvals.
    • Collaborate with Finance team to meet month-end and year-end close processes SLA.
    • Report on account status and transactions monthly.
    • Set and track sales account targets aligned with company objectives.
    • Communicate with Marketplace customers regarding sales enquiries, order updates, and escalations.
About You

We are seeking a candidate with experience in customer service and project management or account management, preferably with exposure to e-Commerce platforms and systems. Strong communication, stakeholder management, problem-solving, and attention to detail skills are essential.

What's In It For You

Award-winning recruitment group People2People offers generous discounts on company products, access to wellbeing platform, heavily discounted gym membership, onsite parking, and more.



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