Billing & Enrolment Coordinator
2 weeks ago
We're seeking a detail-oriented and proactive Billing & Enrolment Specialist to join our team, full-time (40 hours per week) at the Melbourne CBD campus.
In this role, you will be the go-to person for managing the billing process, ensuring smooth enrolment operations, and supporting our customer service and sales teams with timely invoicing and account updates.
Key Responsibilities- Invoice Management: Edit and manage invoices to ensure accuracy and timeliness, addressing any necessary adjustments promptly.
- Debt Collection: Communicate with students and parents regarding overdue invoices through phone calls, emails, and texts, maintaining our commitment to friendly and respectful interactions.
- Enrolment Coordination: Track enrolment forms and follow up on incomplete submissions to ensure all student records are up to date.
- CRM Maintenance: Keep student and parent records accurate and current in our CRM, supporting seamless enrolment and billing processes.
- Ticket Management: Address and resolve enrolment and billing-related tickets from the Sales and Customer Service teams efficiently.
- Ad Hoc Enquiries: Respond to billing and enrolment questions as they arise, providing clear and helpful support to students and parents.
You are a people-oriented professional with a knack for managing details and a passion for helping others.
Requirements include excellent communication skills, organisational and detail-orientation, proactivity and independence, and customer service skills.
What We Offer- Above market rate compensation.
- Significant improvement in public speaking, team, and leadership skills.
- Personalised mentorship, training and feedback to improve your accounting and communication skills.
- Creative freedom in a fun start-up environment.
- Satisfying and fulfilling work that ultimately helps students thrive and succeed.
- Opportunities for career growth and long-term opportunities in a rapidly growing education company.
This role is perfect for someone dedicated to building lasting relationships, and ultimately contributing towards supporting students in their education journeys.
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