Senior Billing and Collections Coordinator

3 days ago


Melbourne, Victoria, Australia Healthscope Full time

Billing and Collections Team Leader

Healthscope's Victorian Centralised Billing and Collections Hub is seeking a highly skilled and experienced Billing and Collections Team Leader to join their busy team. As a Team Leader, you will play a key role in the coordination of Billing and Collections administration, providing guidance and support to the team. Your excellent communication and customer service skills will enable you to effectively work with both internal and external stakeholders.

Key Responsibilities will include:

·Lead and provide exceptional billing and collection service in line with Healthscope's approach

·Ensure efficient workflow processes are followed and team performance KPIs are reported and maintained

·Efficiently manage internal and external stakeholder queries and effectively communicate and liaise with internal and external departments

·Support ongoing change management where required

Selection Criteria includes:

·Experience in overseeing the running of a department including staff training, reporting and data analysis

·Knowledge of private Health Funds, Public, DVA, WorkCover and Third Party contracts and eligibility interpretation

·Experience in Health Fund and Insurer Billing

·Relevant debt collection/accounts receivable experience

·Knowledge of webPAS patient management system

·Advanced computer skills in MS Office (Outlook, Word, Excel)

·Excellent interpersonal and communication skills



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