Senior Billing and Collections Manager

6 days ago


Melbourne, Victoria, Australia Healthscope Full time

Billing and Collections Team Leader

Healthscope's Victorian Centralised Billing and Collections Hub is seeking a highly skilled and experienced Billing and Collections Team Leader to join their team. In this challenging role, you will be responsible for supervising the coordination of Billing and Collections administration and providing support and mentorship to the team.

The ideal candidate will have excellent communication and customer service skills, as well as the ability to work both autonomously and within a team to achieve individual and team objectives.

The role is based at The Victorian Rehabilitation Centre, Glen Waverley and is Full Time.

Key Responsibilities:

Lead and provide exceptional billing and collection service in line with OneHealthscope approach

Ensure efficient workflow processes are followed and team performance KPIs are reported and maintained

Efficiently manage internal and external stakeholder queries and effectively communicate and liaise with internal and external departments

Support ongoing change management where required

Maintain accurate documentation of patient records via webPAS

Selection Criteria:

Experience in overseeing the running of a department including staff training, reporting and data analysis

Knowledge of private Health Funds, Public, DVA, WorkCover and Third Party contracts and eligibility interpretation

Experience in Health Fund and Insurer Billing

Relevant debt collection/accounts receivable experience

Knowledge of webPAS patient management system

Advanced computer skills in MS Office (Outlook, Word, Excel)

Excellent interpersonal and communication skills



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