Billing & Enrolment Specialist

3 days ago

Melbourne, Victoria, Australia Contour Education Full time
About the Role

We are seeking a highly detail-oriented and proactive Billing & Enrolment Specialist to join our team at Contour Education. In this role, you will be responsible for managing the billing process, ensuring smooth enrolment operations, and supporting our customer service and sales teams with timely invoicing and account updates.

The ideal candidate will have excellent communication skills, be able to maintain accurate records, and stay on top of multiple tasks and timelines. They will also be self-motivated, have a strong sense of ownership over their responsibilities, and be able to work independently in a collaborative team environment.

Key Responsibilities:

  • Invoice Management: Edit and manage invoices to ensure accuracy and timeliness, addressing any necessary adjustments promptly.
  • Debt Collection: Communicate with students and parents regarding overdue invoices through phone calls, emails, and texts, maintaining our commitment to friendly and respectful interactions.
  • Enrolment Coordination: Track enrolment forms and follow up on incomplete submissions to ensure all student records are up to date.
  • CRM Maintenance: Keep student and parent records accurate and current in our CRM, supporting seamless enrolment and billing processes.
  • Ticket Management: Address and resolve enrolment and billing-related tickets from the Sales and Customer Service teams efficiently.
  • Ad Hoc Enquiries: Respond to billing and enrolment questions as they arise, providing clear and helpful support to students and parents.

Requirements:

  • Communication Skills: Excellent written and verbal communication skills for engaging with students, parents, and team members.
  • Organisation & Detail-Orientation: Ability to maintain accurate records and stay on top of multiple tasks and timelines.
  • Proactivity & Independence: Self-motivated with a strong sense of ownership over your responsibilities.
  • Customer Service Skills: A friendly and patient approach, even when addressing overdue accounts or resolving issues.

Why Join Contour Education?

  • Be part of a mission-driven company committed to reshaping education.
  • Work in a vibrant campus environment where every day is different.
  • Access training and development opportunities in billing, enrolment, and CRM management.
  • Grow with a collaborative team and make a direct impact on students' educational journeys.

We are looking for a dedicated and passionate individual who is committed to supporting students and their families. If you are detail-oriented, empathetic, and excited to contribute to Contour Education's mission, we would love to hear from you.

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