Billing and Collections Team Leader

3 weeks ago


Melbourne, Victoria, Australia Healthscope Full time

Healthscope's Victorian Centralised Billing and Collections Hub is seeking a highly skilled Billing and Collections Team Leader to oversee the coordination of billing and collections administration. As a key member of the team, you will provide exceptional service, support, and mentorship to the team, ensuring efficient workflow processes and maintaining accurate documentation of patient records via webPAS.

The ideal candidate will have experience in overseeing the running of a department, including staff training, reporting, and data analysis. They will also possess knowledge of private Health Funds, Public, DVA, WorkCover, and Third Party contracts, as well as experience in Health Fund and Insurer Billing and debt collection/accounts receivable.

Key Responsibilities will include:

  • Leading and providing exceptional billing and collection service in line with OneHealthscope approach
  • Ensuring efficient workflow processes are followed and team performance KPIs are reported and maintained
  • Efficiently managing internal and external stakeholder queries and effectively communicating and liaising with internal and external departments
  • Maintaining accurate documentation of patient records via webPAS

Selection Criteria includes:

  • Experience in overseeing the running of a department, including staff training, reporting, and data analysis
  • Knowledge of private Health Funds, Public, DVA, WorkCover, and Third Party contracts
  • Experience in Health Fund and Insurer Billing and debt collection/accounts receivable
  • Knowledge of webPAS patient management system
  • Advanced computer skills in MS Office (Outlook, Word, Excel)
  • Excellent interpersonal and communication skills


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