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Hotel Guest Service Representative

2 months ago

Brisbane, Queensland, Australia The Star Brisbane Full time
{"About the Role": "We are seeking a highly skilled Guest Service Agent to join our team at The Star Brisbane. As a key member of our Front Office team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

* Provide outstanding guest service, responding to guest inquiries and resolving any issues in a professional and courteous manner
* Manage guest requests and maintain accurate records of guest interactions
* Possess a thorough knowledge of local attractions and be able to provide recommendations to guests
* Perform check-in and check-out procedures in a timely and efficient manner
* Maintain a high level of organization and attention to detail, ensuring all tasks are completed to a high standard

What We're Looking For:

* A passion for delivering exceptional customer service and creating memorable experiences for our guests
* Strong communication and interpersonal skills, with the ability to effectively interact with guests and colleagues
* A proactive and flexible approach, with the ability to adapt to changing situations and priorities
* A high level of computer literacy and proficiency in using hotel software systems

What We Offer:

* A competitive salary and benefits package
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
* Recognition and rewards for outstanding performance

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you"}