Hotel Guest Service Agent

3 weeks ago


Brisbane, Queensland, Australia Marriott Full time
Job Summary

We are seeking a highly motivated and customer-focused Hotel Guest Service Agent to join our team at W Brisbane. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and valued throughout their stay.

Key Responsibilities
  • Provide exceptional guest service and respond to guest inquiries in a timely and professional manner
  • Check-in and check-out guests, handle room assignments and key card issues
  • Process guest payments and handle any discrepancies or complaints
  • Maintain a clean and organized front desk area, including the lobby and surrounding areas
  • Collaborate with other hotel departments to ensure seamless guest experiences
Requirements
  • Previous experience in a hotel or hospitality environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic computer skills and knowledge of hotel software systems
  • Availability to work a variety of shifts, including mornings, afternoons, and evenings
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

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