Hotel Guest Service Representative

6 days ago

Brisbane, Queensland, Australia The Star Entertainment Group Full time
Hotel Guest Service Representative

The Star Entertainment Group is seeking a highly skilled and enthusiastic Hotel Guest Service Representative to join our team at The Star Brisbane. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities:

  • Provide outstanding guest service and support to ensure a memorable experience for our guests
  • Manage guest requests and maintain accurate records
  • Develop a thorough knowledge of local attractions and surrounding areas
  • Perform check-in and check-out procedures in a professional and efficient manner
  • Complete daily tasks and adhere to shift checklists

Requirements:

  • Passion for hospitality and creating memorable experiences
  • Exceptional guest service skills and commitment to 5-star customer service
  • Professional telephone manner and effective communication skills
  • Excellent organisational skills and high level of computer literacy

About Us:

The Star Entertainment Group is a leading hospitality and entertainment company that operates The Star Brisbane, a luxury hotel and entertainment complex. We are committed to delivering exceptional experiences for our guests and creating a diverse and inclusive workplace culture.

What We Offer:

  • Up to 30% discounts across award-winning restaurants and accommodation
  • Complimentary buffet meal on every shift
  • Uniform laundered and ready for you daily on property
  • An organisation that values diversity, teamwork, and bringing your best self
  • Opportunity to work with elite professionals and assets

Eligibility Checks:

Please note that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

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