Hotel Guest Service Representative
4 weeks ago
The Star Entertainment Group is seeking a highly skilled and enthusiastic Hotel Guest Service Representative to join our team at The Star Brisbane. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.
Key Responsibilities:
- Provide outstanding guest service and support to ensure a memorable experience for our guests
- Manage guest requests and maintain accurate records
- Develop a thorough knowledge of local attractions and surrounding areas
- Perform check-in and check-out procedures in a professional and efficient manner
- Complete daily tasks and adhere to shift checklists
Requirements:
- Passion for hospitality and creating memorable experiences
- Exceptional guest service skills and commitment to 5-star customer service
- Professional telephone manner and effective communication skills
- Excellent organisational skills and high level of computer literacy
About Us:
The Star Entertainment Group is a leading hospitality and entertainment company that operates The Star Brisbane, a luxury hotel and entertainment complex. We are committed to delivering exceptional experiences for our guests and creating a diverse and inclusive workplace culture.
What We Offer:
- Up to 30% discounts across award-winning restaurants and accommodation
- Complimentary buffet meal on every shift
- Uniform laundered and ready for you daily on property
- An organisation that values diversity, teamwork, and bringing your best self
- Opportunity to work with elite professionals and assets
Eligibility Checks:
Please note that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
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