Hotel Guest Service Representative

3 days ago

Brisbane, Queensland, Australia Echo Entertainment Group Full time

A great opportunity has arisen to join the Hotel team at Treasury Brisbane as a Guest Service Agent for our hotel. In this role, you will deliver exceptional service to our guests during check-in, check-out, and throughout their stay.

Responsibilities:

  • Provide outstanding guest service to enhance their experience
  • Manage all guest requests and maintain guest accounts
  • Offer sound knowledge of local attractions and surroundings
  • Perform check-in and check-out in a professional, friendly, and efficient manner for all guests
  • Complete daily tasks in line with shift checklists
  • Communicate effectively with internal and external guests
  • Respond to guest feedback and bring it to the attention of the appropriate manager where further follow-up is required
  • Ensure personal safety and the safety of other team members, contractors, labour hire, guests, and visitors through cooperation with management

About You:

  • Possess a passion for hospitality and creating memorable experiences
  • Exceptional guest service skills and a strong commitment to 5-star customer service
  • Professional telephone manner
  • Ability to effectively communicate and liaise with internal and external clients
  • Excellent organisational skills and a high level of computer literacy
  • Availability to work on a 24/7 rotating roster
  • Integrity and confidentiality are essential
  • Sound knowledge of Opera Front Office System is preferred

What We Offer:

  • Up to 30% staff discounts across our award-winning venues on all three of our properties
  • Free buffet meal with a new menu every day at our Employee Dining Room
  • Uniform laundered and ready for you daily on property
  • An organisation that values diversity, teamwork, and bringing your best self
  • Career development, training, and courses via The Star Academy – limitless career opportunities
  • Group-wide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender, and Indigenous

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

About Us:

Treasury Brisbane showcases old-world opulence of a five-star hotel; the non-stop excitement of Brisbane's only 24-hour casino; the thrill of live entertainment; the glamour of exclusive fashion events; the tantalising taste of unique restaurants.

Opening in 2024, the $ billion Queen's Wharf development is set to transform Brisbane. This world-class integrated resort will be a game-changer – creating a vibrant new tourism playground within the CBD and putting Brisbane on the map as a tourism, leisure, and entertainment destination.

Our Culture:

At The Star, we are committed to creating a diverse, equitable, and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

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