Customer Experience Lead

2 weeks ago


Melbourne, Victoria, Australia Worldline Full time

At ANZ Worldline Payment Solutions, we are shaping the evolution of payments technology and looking for innovative problem solvers to join our team.

We launched in Australia in 2022, providing payment solutions to over 60,000 businesses. Our new modern technology platform enables an exciting roadmap of products and solutions that we will launch throughout 2023 and beyond.

We bring together the spirit of a fintech with the heritage of a big four bank, making us a leader in payments. Our people, purpose, values, and culture are the core of our organisation. As an equal opportunity employer, we know our success comes from diverse points of view and the energy of every member of our 300-strong team.

The SMB Concierge Consultant will play a crucial role in supporting our sales consultants and retention managers by managing inbound calls and lead referrals. The ideal candidate will have excellent communication skills, customer service orientation, contact centre experience, and proficiency in customer leads management (CRM).

The successful candidate will also be able to achieve results through sales and customer service, influence multiple stakeholders, and lead by example. In return, we offer a range of benefits, including health and wellbeing discounts, learning and development opportunities, additional leave options, and volunteering leave to support CSR activities.

We have modern offices and services to support our people, including a parent's room, prayer room, and end of trip facilities. We also provide EAP services, including financial counselling, to support managers, employees, and their families.

This is an exciting opportunity for someone who wants to make a real impact on the society and shape the evolution of payments technology. With an empowering culture, strong technology, and training opportunities, we help you accelerate your career wherever you decide to go.

Salary: $80,000 - $110,000 per annum



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