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Lead Customer Experience Strategist
1 month ago
We are seeking an exceptional Lead Customer Experience Strategist to champion our customer-centric approach and drive business growth through human-centered design. As a Senior Service Designer at Dental Corporation, you will lead cross-functional teams and Agile squads to solve complex customer problems, delivering seamless and personalized experiences across our product and service touchpoints.
Key Responsibilities:- Develop and execute strategic design plans that align with our broader customer strategy, ensuring a cohesive and holistic view of customer experience.
- Represent Service Design in various forums, advocating for a customer-led culture and promoting pragmatic application of Human-Centered Design methods.
- Manage multiple projects simultaneously, leveraging organizational skills and stakeholder management expertise to deliver on timelines.
- Conduct and coordinate change with key stakeholders, encouraging alignment through co-creation and collaboration.
- Create design deliverables using CX methodologies, including ethnographic research, customer testing, expert review, and design personas.
- Contribute to best practice HCD knowledge sharing, advocating the design process broadly throughout the organization.
- Large/medium enterprise experience implementing Human-Centered Design.
- Experience working in an Agile way of working.
- Tertiary qualification at degree level in a relevant business discipline or extensive relevant experience specifically in customer experience strategy, research, design, and implementation.
- Proven record of navigating and delivering complex and difficult projects.
- Strong project management skills with experience working across strategy and operations.
As a valued member of our team, you'll enjoy a competitive salary range $120,000 - $180,000, comprehensive benefits package, flexible work arrangements, and access to professional development opportunities. You'll also be part of a collaborative and dynamic environment where you can make a real impact on customer experiences.
