Customer Experience Team Lead
1 month ago
About the Role
We are seeking a highly skilled Customer Experience Team Lead to join our team at Inchcape. As a key member of our retail team, you will be responsible for managing our Customer Experience Team, ensuring an outstanding sales journey for retail customers.
Key Responsibilities
- Lead and mentor the Customer Experience Team, ensuring performance expectations are met.
- Provide comprehensive product knowledge and manage customer interactions, ensuring a "Customer First" experience.
- Support the sales process, including contracts, finance, insurance products, and handling customer enquiries.
- Resolve escalations, complaints, and manage customer details in Salesforce and DMS.
- Assist with onboarding and training new team members, contributing to a positive workplace culture.
Why Work with Us?
Inchcape offers a range of benefits to its employees, including thorough and ongoing training, career and development opportunities, a supportive team environment, and additional days off. We foster a positive and supportive team culture and thrive on working well together.
About You
To be successful in this role, you will have 3+ years' experience in a customer-facing and sales role, with a minimum of 2 years' experience in leading a team. You will also have strong communication skills and a passion for delivering excellent customer experiences.
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