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Customer Experience Team Lead
1 month ago
Customer Service Team Lead Opportunity
Yarra City Council is seeking a highly skilled and experienced Customer Service Team Lead to join our dynamic leadership team. As a key member of our Property and Leisure Services team, you will be responsible for leading a team of Customer Service Officers and Sales Officers in the daily operations across our leisure centres.
Key Responsibilities:
- Lead the Customer Service team, monitoring performance, providing feedback, training and staff development opportunities.
- Drive a constructive culture, through effective leadership and communication that develops a positive and empowered Customer Service team.
- Sustain and develop efficient administration work processes and monitor that all Customer Service staff complete as required.
About Yarra City Council
We pride ourselves on our inclusive culture, continual progression and development of staff. We aim to make a positive difference in people's lives and continually improve service to the community.
