Marketing Operations Executive, Subscriber Experience Manager

5 days ago


Surry Hills, New South Wales, Australia News Corp Australia Full time

About Us

News Corp Australia is a leading media and publishing company that values innovation, creativity, and customer satisfaction. We offer exciting opportunities for professionals to join our team and contribute to our mission of delivering exceptional experiences to our subscribers.

About the Job

This Marketing Executive, Project GTM role at News Corp Australia involves working closely with the Senior Manager – Delivery to advocate for the subscriber experience across various initiatives and projects. As a key member of the team, you will collaborate with multiple stakeholders to drive business outcomes and customer satisfaction.

Key Responsibilities

  1. Support the execution of the Subscriber Experience & Delivery roadmap, ensuring project deliverables are met on time, including both technical and business tasks;
  2. Provide administrative support, including maintenance of project management systems, preparation of plans / results tracking / status reports;
  3. Support testing and sign off of new capabilities and/or products ahead of launch (UAT/BVT);
  4. Execute GTM activities, including delivering the product and marketing requirements (e.g., product matrix, T&Cs, customer journey mapping, and briefing relevant teams for campaign delivery);
  5. Execute change program for internal/external communications (incl. contact centre briefing);
  6. Provide performance reporting for review and analysis of new initiatives implemented.

Requirements

  • Bachelor's degree in Marketing, Business, Project Management, or a related field.
  • Customer-first approach: a champion for the customer when problem-solving for the best outcome.
  • Analytical & critical thinking: Ability to analyse data sets and develop segmentation and cohort analysis.
  • Understanding of project management principles with experience in supporting the delivery of projects & stakeholder management across company functions to deliver customer outcomes over a sustained period of time.
  • Effective time management: Solid project management skills, with the ability to prioritise tasks and manage deadlines.
  • Adaptability & flexibility: Successfully adjusts to and works effectively with uncertain & changing situations, and a variety of individuals or groups.

Salary Range

The estimated salary range for this role is $90,000 - $125,000 per year, depending on your experience and qualifications.



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