Customer Experience Strategist

2 weeks ago


Surry Hills, New South Wales, Australia Laser Clinics Full time
About Us

Laser Clinics is a leading provider of external beauty solutions, helping clients (re)ignite their inner confidence since 2008.

Job Title: Customer Experience Strategist

We are seeking an experienced Crm manager to lead our CRM strategy rollout and drive continuous improvements through data-driven insights.

About the Role

As a key member of our team, you will be responsible for:

  • Developing and implementing CRM strategies to enhance personalised consumer journeys across all markets
  • Owning and optimising email, SMS, and web push campaigns to drive engagement and growth
  • Collaborating with cross-functional teams to execute aligned, impactful CRM marketing programs
  • Leading CRM initiatives to ensure seamless execution and enhanced customer experiences
Requirements

To succeed in this role, you will need:

  • 5+ years' experience in a similar B2C CRM marketing role
  • Data analysis and consumer insights experience – audience segmentation
  • Proficient in CDP/CRM platforms (Insider, Klaviyo)
  • Experience in SaaS E-commerce environment (Shopify, Big Commerce)
  • Experience working for an omnichannel beauty, FMCG, retail or lifestyle brand preferable
About the Team

We believe that everyone deserves to feel confident, inside and out. Our team is passionate about delivering exceptional customer experiences and driving business growth through innovative marketing strategies.

What We Offer

We offer a dynamic and supportive work environment where your contributions are valued, and your potential is limitless. As a member of our team, you can expect:

  • A competitive salary range of $120,000 - $150,000 per annum
  • Heavily discounted treatments in-clinic (up to 70% off RPP)
  • Quarterly complimentary Skinstitut products
  • Access to Employee Assistance Program (EAP)
  • Hybrid working; 3 days per week (mix of home and office)

The salary may vary based on qualifications, location, and other factors.



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