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Strategic Operations Manager

2 months ago

Melbourne, Victoria, Australia La Trobe University Full time

La Trobe University seeks an experienced leader to oversee the delivery of facilities maintenance and operations services, ensuring operational excellence, financial targets, safety standards, and customer satisfaction.

The successful candidate will lead contracted partnerships delivering various essential functions, including security, traffic management, parking, cleaning, waste management, porterage, electrical, hydraulic, building fabric, lifts, fire and life safety, and mechanical plant operations.

This pivotal role involves strategic priorities, team management, and resource allocation to meet financial targets and deliver high-quality service. The manager will champion continuous improvement strategies, ensuring proactive client issue management and quality service delivery.

A key aspect of this role is managing a budget of $25 million annually, ensuring compliance with financial plans and procedures. The manager will also procure and manage operations-related services in alignment with La Trobe University's client-focused approach.

To be successful in this position, you will require extensive leadership experience in the Australian university sector or equivalent industry experience, along with specialized knowledge of facilities management. Strong communication skills, the ability to lead, motivate, and resolve conflicts are essential. Additionally, a proven ability to deliver high-level customer service and lead a client-focused team is critical.

This is a challenging yet rewarding opportunity for an experienced leader to drive operational excellence and contribute to La Trobe University's success.