Business Claims Processing Coordinator

3 weeks ago


North Melbourne, Victoria, Australia VISY Full time

Company Overview:

At VISY, we're a leader in the packaging and recycling industry, committed to powering the circular economy. With over 75 years of experience and a presence in Australia and New Zealand, we're dedicated to making a positive impact on the environment.

Job Summary:

We're seeking a highly organized and detail-oriented Business Claims Processing Coordinator to join our team. As a key member of our claims administration department, you will be responsible for ensuring timely and accurate processing of Workers' Compensation and Personal Injury Insurance claims.

Key Responsibilities:

  • Process and ensure compliance with relevant state legislation and administrative obligations.
  • Provide exceptional customer service and build strong relationships with business units.
  • Drive insurer/agent performance to optimize claim processing and turnaround times.
  • Escalate complex issues to National Claims Administrator for review and discussion.
  • Proactively seek information and updates from Injury Management Consultants on outstanding claims management issues.
  • Maintain accurate correspondence on Visy's Claims Management System.
  • Run daily data transfers between Noggin and Visy's claims management system.
  • Assist in processing workers' compensation claims, including documentation and investigations.
  • Process invoices for Workers' Compensation and Salary Continuance.
  • Coordinate claim-related investigation processes and file acquisition as needed.
  • Participate in developing and reviewing relevant processes, policies, and procedures.

About You:

  • 2-3 years of administration experience, preferably in a Workcover admin role.
  • Excellent organizational skills, attention to detail, and communication abilities.
  • Strong computer skills in Microsoft programs and willingness to learn Visy's systems and programs.
  • Proactive and positive attitude with ability to multitask and prioritize effectively.
  • Ability to work well under pressure in a fast-paced environment.

What We Offer:

  • A competitive salary range of $60,000 - $80,000 per annum, depending on experience.
  • Opportunities for career growth and professional development within the company.
  • A supportive and collaborative work environment that values safety, respect, and teamwork.
  • The chance to contribute to sustainability initiatives that make a difference.


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