Claims and Risk Management Specialist

2 weeks ago


North Melbourne, Victoria, Australia VISY Full time

At Visy, we are committed to powering the circular economy by closing the loop between packaging, remanufacturing, and recycling. Our dynamic team is driven by innovation and collaboration, and we're looking for a Claims and Risk Management Specialist to join us in our mission.

Job Overview

The Claims and Risk Management Specialist will be responsible for assisting the National Claim Administrator in completing Workers' Compensation and Personal Injury Insurance claims administration for all states. This role is based in Coolaroo with a hybrid working model, offering a perfect balance of flexibility and teamwork.

Key Responsibilities
  • Administrative Obligations: Process and ensure Visy meets its administrative obligations under relevant state legislation, providing timely and accurate claims administration and processing of relevant documentation relating to Workers' Compensation, Salary Continuance, and other claims categories as directed.
  • Customer Service: Provide high-level customer service and build and maintain relationships with business units, ensuring seamless communication and issue resolution.
  • Performance Optimization: Drive insurer/agent performance to ensure the best possible processing and turnaround of documentation forwarded, ensuring efficient claim handling and settlement.
  • Issue Escalation: Escalate complex administrative issues to the National Claims Administrator for discussion and review, ensuring prompt resolution and minimizing downtime.
Requirements
  • Experience: 2-3 years of administration experience, with previous experience working in a Workcover admin role desirable but not essential.
  • Skillset: Excellent organisational skills, attention to detail, excellent communication and customer service skills (both written and verbal), strong computer skills in Microsoft programs, and willingness to learn Visy's systems and programs.
  • Personal Qualities: Proactive and positive attitude, ability to multitask and prioritize effectively, excellent work ethic, and ability to work well under pressure in a fast-paced environment.
About Us

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We believe materials are not recycled until they've been made into new products, and we collect and sort recyclable materials like paper, cardboard, glass, plastics, and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging.

What You'll Love
  • Sustainability: Contribute to sustainability initiatives that make a difference.
  • Supportive Environment: Be part of a team that values safety, respect, and collaboration.
  • Career Growth: Opportunities for further training and career advancement within the company.


  • Melbourne, Victoria, Australia Suncorp Group Full time

    Suncorp Group is a leading provider of financial services in Australia and New Zealand. We are committed to delivering exceptional customer experiences and achieving our business goals through innovation, collaboration, and a culture of continuous improvement.Job DescriptionWe are seeking an experienced Risk Management Specialist - Insurance Claims to join...

  • Claims Specialist

    1 month ago


    North Geelong, Victoria, Australia WorkSafe Victoria Full time

    About the RoleWe are seeking a skilled Claims Specialist to join our team at WorkSafe Victoria. As a Claims Specialist, you will utilise your technical expertise to provide sound advice on decision making and claims management activities.The ideal candidate will possess a thorough knowledge and understanding of the principles and operation of WIRC (2013) and...


  • Melbourne, Victoria, Australia Gallagher Full time

    Company OverviewWe are a leading insurance broker, Gallagher, seeking an experienced Risk Management Claims Officer to support our Payments Team on a contract basis. As a key member of our team, you will work closely with our Payments Team to process invoices and weekly payments for injured workers, employers, and treating health providers.About the RoleThis...


  • Melbourne, Victoria, Australia Compliance & Risk Management Recruitment Full time

    At Compliance & Risk Management Recruitment, we are seeking an exceptional Strategic Risk Management Director to lead our client's Risk Function. With a strong track record in risk management and a proven ability to develop and implement effective risk strategies, you will be responsible for ensuring the organization maintains a robust approach to...


  • Melbourne, Victoria, Australia Haylo People Full time

    Established in Australia, Haylo People is a renowned specialist recruitment agency that supports the Personal Injury and Insurance industries.We are seeking an experienced Employment Coordinator to join our team within an Employer setting. The successful candidate will be responsible for coordinating processes associated with the rehabilitation and timely...

  • Claims Risk Manager

    4 days ago


    East Melbourne, Victoria, Australia Gallagher Full time

    **Company Overview**Gallagher, a global brokerage firm, is seeking a qualified Claims Risk Manager to join their team. We pride ourselves on being a socially responsible and ethical organisation with a diverse workforce.We are looking for an experienced professional who can manage Financial Lines claims effectively. Key responsibilities include...


  • Melbourne, Victoria, Australia Hudson Full time

    This role is open for a Risk Advisor who will oversee risk management and insurance operations. The ideal candidate will implement effective risk management systems that foster a culture of safety and risk awareness across the organization, enhancing risk management capabilities, and encouraging decision-making based on risk considerations.Key...


  • East Melbourne, Victoria, Australia Gallagher Full time

    About UsGallagher is a leading global insurance broker and risk management firm with over 53,000 employees worldwide. We pride ourselves on being a socially responsible organization with a strong commitment to ethics and our Shared Values, The Gallagher Way.We are proud to have been recognized as one of the top insurance employers in Australia and a Best...


  • Melbourne, Victoria, Australia Tal Services Limited Full time

    Job DescriptionWe are seeking a talented Risk Management Specialist to join our Retail Claims team. In this role, you will be accountable for providing personal and empathic service to clients, assessing life claims in accordance with our claims philosophy and procedures, and liaising with internal and external stakeholders to ensure timely and quality...


  • Melbourne, Victoria, Australia Haylo People Full time

    We are seeking a highly skilled Claims and Return to Work Specialist to join our team within an Employer setting in Melbourne's Western Suburbs. As part of this role, you will support a portfolio of claims by engaging with the claims agent and managing processes associated with rehabilitation and timely case management.This is a temporary assignment with the...


  • Melbourne, Victoria, Australia Public Sector People Full time

    PSP is seeking an experienced Risk Management and Insurance Specialist to join their team in the Culture and Performance Directorate.This role plays a crucial part in managing the Council's risk management and insurance functions, promoting a proactive culture of risk awareness throughout the organisation.The successful candidate will work collaboratively...


  • North Melbourne, Victoria, Australia VISY Full time

    Company Overview:">Visy is a leading provider of sustainable packaging solutions, with a presence in Australia and New Zealand. The company has over 7,000 employees and 150 global operations.About the Role:We are seeking an experienced Administrative Claims Specialist to join our team in Coolaroo. As an Administrative Claims Specialist, you will be...


  • Melbourne, Victoria, Australia Hudson Australia Full time

    Are you an expert in risk management looking to enhance the safety of an organisation? Hudson Australia is seeking a Risk Advisor to oversee the ongoing risk management program and reduce risk exposure.About the RoleImplement effective risk management systems to foster a culture of safety awareness across the organisation.Manage the general insurance...


  • Melbourne, Victoria, Australia Fuse Recruitment Full time

    Company OverviewFuse Recruitment is a specialist recruitment agency dedicated to the insurance industry, providing expert talent solutions for our clients. Salary: The estimated salary for this role is $80,000 - $100,000 per annum, depending on experience and qualifications. Job DescriptionWe are seeking an experienced Claims Management Specialist to join...


  • Melbourne, Victoria, Australia Haylo People Full time

    About UsHaylo People is a specialist recruitment agency supporting the Personal Injury & Insurance industry.We are currently seeking an experienced Cyber Claims Management Specialist to join our team. As a key member of our cyber insurance team, you will be responsible for managing a portfolio of 30 cyber claims and providing a proactive approach to claims...


  • Melbourne, Victoria, Australia Tal Services Limited Full time

    Job SummaryA high-calibre Claims Technical Specialist is required to provide technical expertise and guidance to the Claims Team, ensuring the timely and quality management of claims. This role involves providing coaching and mentoring to Case Managers, authorising and reviewing claims, interpreting policy requirements, and participating in business area...


  • East Melbourne, Victoria, Australia Gallagher Full time

    Job OverviewWe are seeking a highly skilled Global Risk Management Specialist to join our team at Gallagher, a global leader in insurance broking, risk management, and consulting.About the RoleIn this critical position, you will be responsible for managing wide-ranging Financial Lines claims with both market and client-facing responsibilities.Key...


  • Melbourne, Victoria, Australia Aon Full time

    Aon offers a unique opportunity for an experienced Risk Management Specialist to join their Reinsurance team in Australia.As a key member of the catastrophe management team, you will be responsible for supporting the comprehensive approach to risk assessment, risk transfer, and risk mitigation.You will work closely with actuaries and brokers to design...

  • Claims Case Manager

    3 weeks ago


    Melbourne, Victoria, Australia Employers Mutual Management Pty Ltd Full time

    About the RoleWe are seeking a skilled Claims Case Manager to join our team based in Melbourne and Regional Victoria. As part of our diverse team, you will play a vital role in making a positive impact on someone's life every day.Job SummaryThis is a permanent, full-time position based in Melbourne – Doncaster, Warrandyte, Croydon, Ringwood, Ferntree...


  • Melbourne, Victoria, Australia Succession Partners Full time

    Job SummaryA highly regarded claims specialist provider is seeking a Professional Liability Claims Specialist to join their team in Melbourne or Sydney office.This role involves working within a dedicated team of Legal qualified claims professionals, managing a personal injury and general liability portfolio, assessing liability and financial exposure.About...