Claims Resolution Specialist

3 days ago


Melbourne, Victoria, Australia adidas Full time

About Us

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At Adidas, we're committed to delivering exceptional customer experiences. As a Claims Resolution Specialist, you'll play a vital role in ensuring that our customers receive prompt and efficient service.

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Key Responsibilities

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  • Assess claims to determine liability and minimize exposure for the company by making informed approval or rejection decisions.">
  • Manage and resolve all claims promptly, maintaining clear and organized documentation.">
  • Contribute to refining claims processes across multiple platforms, driving improvements in efficiency and accuracy.">
  • Educate and influence customers and internal departments through effective verbal and written communication to enhance claims processes.">
  • Coordinate with external customers and the Warehouse team regarding returns and claims inquiries.">
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Requirements

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We're looking for a highly skilled individual with:

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  • Proficiency in SAP systems and intermediate skills in MS Office.">
  • Strong interpersonal, communication, and relationship-building abilities.">
  • Familiarity with technical and claims processes.">
  • Background in Sales Support, Claims, Customer Service, or Retail.">
  • Experience with SAP.">
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Compensation and Benefits

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The estimated annual salary for this position is $65,000-$75,000, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

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Join Our Team

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If you're passionate about delivering exceptional customer service and have the skills and expertise to succeed in this role, please submit your application.



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