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Claims Assessment Coordinator

1 month ago

Melbourne, Victoria, Australia Suncorp Group Full time
Key Responsibilities:
  • Coordinate assessment bookings and ensure claims are correctly pathed for assessment.
  • Assist with assessing and towing related queries from claims teams, customers, repairers and providers.
  • Provide administrative support including quote management.
  • Coordinate any post assessment and repair activities for the customer
  • Work closely with towing provider partners to ensure SLAs are met.
  • Identifying key areas for improvement based on the job experience.

In this role, you will work with assessors, tow providers, our repairer network and customers to ensure that claims progress smoothly through the assessment and repair process, supporting customers to get back on the road sooner.

About Suncorp Group:

Suncorp Group is a leading Australian insurance, banking, and wealth business that aims to build futures and protect what matters. We value diversity and inclusion in the workplace, promoting a culture of respect, empathy, and open communication.

Benefits:
  • $70,000 - $90,000 per annum, depending on experience.
  • Employee discounts and rewards program.
  • Study support for eligible employees.
  • 20 weeks parental leave for primary carers.
  • Wellness initiatives, including discounted gym membership plans.

This role offers an exciting opportunity for people who have experience within the claims industry with a passion for delivering exceptional customer service. As an Assessing Coordinator, you will be responsible for coordinating assessment bookings, providing administrative support, and working closely with towing provider partners to ensure SLAs are met.