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Equipment Claims Coordinator
2 months ago
Company Overview
The Toro Company is a leading worldwide provider of innovative solutions for the outdoor environment.
Salary
We offer an attractive salary package, estimated to be around AU$65,000 - AU$80,000 per annum, depending on experience.
Job Description
As an Equipment Claims Coordinator, you will play a crucial role in managing warranty claims and processes, ensuring that all customer and company warranty needs are met with efficiency and effectiveness.
In this role, you will be integral to upholding high standards of customer service and satisfaction.
Key Responsibilities:
- Process and evaluate warranty claims submitted by customers, service teams, and dealer network partners.
- Provide excellent customer support, addressing inquiries and concerns related to warranty coverage, procedures, and claim status.
- Maintain accurate records of all warranty claims, including relevant documentation, communication, and resolutions.
- Work closely with service departments, suppliers, and manufacturers to coordinate warranty repairs and replacements.
- Assist customer service with technical information, product specifications, and warranty issues.
- Provide end-user support with enquiries via specific Toro platforms.
Required Skills and Qualifications
To succeed in this role, you will require:
- A strong focus on customer service.
- Warranty experience is desirable.
- Strong interpersonal and communication skills and the ability to establish effective business relationships with internal and external partners.
- A valid Australian motor vehicle license.
Benefits
At The Toro Company, we value our employees and offer a range of benefits, including opportunities for career growth and development, a positive and supportive work environment, and a competitive salary package.
Location
This role is located at Braeside, VIC.
About Us
Toro is a market-leading company with strong 'People Values', dedicated to providing innovative solutions for the outdoor environment.
