IT Infrastructure Support Specialist

2 weeks ago

Sydney, New South Wales, Australia Talent International Full time

Job Summary: We are seeking a highly skilled IT Infrastructure Support professional to join our team at Talent International.

About the Role: As an IT Infrastructure Support specialist, you will be responsible for providing technical support and assistance to our clients. This includes troubleshooting and resolving IT issues, collaborating with the Infrastructure lead to ensure the uptime of business systems, and coordinating ticketing with our applications department.

Key Responsibilities:

  • Technical Support: Serve as the primary point of contact for all IT help requests, promptly troubleshooting level 1/2 IT issues with minimal disruption to the business.
  • Collaboration: Assist the Infrastructure lead with business-as-usual (BAU) activities and daily support tasks.
  • Problem-Solving: Be proactive in seeking clarification and asking questions when uncertain, and strive to become a subject matter expert on BAU responsibilities.
  • Communication: Clearly convey technical issues, follow-up actions, and resolutions to relevant stakeholders, both verbally and in writing.
  • Documentation: Log, update, and track technical issues and requests in the ticketing system, ensuring accurate documentation, diagnosis, investigation, and resolution.
  • System Maintenance: Install, configure, test, and maintain operating systems, application software, and system management tools.
  • Efficiency Checks: Conduct routine maintenance checks to ensure IT systems and operations are running efficiently according to established procedures.

Requirements:

  • Experience: Minimum 2 years of experience as a Technical Support or similar role.
  • Skills: Excellent skills in Troubleshooting and Multitasking, Excellent Customer Services skills, Excellent verbal and written communication, Proficiency in Microsoft Server, OS, Office Products, Proficiency in Freshdesk or similar helpdesk tools, Experience in Google Workspace.
  • Citizenship: Candidates must hold Australian Permanent Residency or Australian Citizenship.

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