Claims Specialist
4 weeks ago
About the Role
We are seeking a skilled Claims Advisor to join our dynamic Newcastle-based team. As a Claims Advisor, you will be responsible for managing a portfolio of claims from lodgement to resolution, assessing claims for reasonable and appropriate treatment and rehabilitation needs, and investigating claims and interpreting medical documents with a focus on proactive claims management.
Key Responsibilities
- Manage a portfolio of claims from lodgement to resolution
- Assess claims for reasonable and appropriate treatment and rehabilitation needs
- Investigate claims and interpret medical documents with a focus on proactive claims management
- Ensure legislative compliance timeframes are met in conjunction with following all internal policies and procedures
- Provide an excellent level of customer service to all internal and external stakeholders
- Calculate settlement offers, negotiate settlements, and attend settlement conferences with lawyers and Counsel
Requirements
- Be customer-focused with previous experience and ability to thrive within a high-paced, high-volume environment
- Be resilient in nature
- Have excellent written, verbal, and interpersonal skills, including managing emotionally charged situations
- Have strong time management, problem-solving, and negotiation skills
- Be confident to make decisions and be empowered
- Have a keen willingness to learn with a proactive and positive attitude
- Have good computer skills and the ability to upskill to learn new computer systems and programs
- Knowledge and/or experience in the personal injury or insurance industry is desirable
About Suncorp
Suncorp is a leading Australian insurance and banking company that values its employees and customers. We offer a range of benefits, including hybrid working, employee discounts, study support, parental leave, and wellness initiatives.
How to Apply
If you are a motivated and customer-focused individual with a passion for claims management, please submit your application. We look forward to hearing from you.
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