Customer Success Associate

2 weeks ago

Sydney, New South Wales, Australia Goodlife Health Clubs Full time
About Goodlife Health Clubs

We are Australia's premier, privately-owned fitness organisation, with a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members.

Our mission is simple: Move people to achieve great things. As both a service provider and employer, we empower people throughout Australia to live the Goodlife.

The Opportunity

As a Customer Success Associate at our Carnegie club, you will play an essential role in building and maintaining a thriving Goodlife Health Club membership base. You will be responsible for helping thousands of people become faster, fitter, stronger and happier versions of themselves.

Your role will be highly varied and have two clear goals – achieving membership growth goals through proactive sales activities and retaining existing members through the provision of 'best-in-class' customer service. You will be experts in all things Goodlife, able to seamlessly swap between sales and lead generation; Providing exceptional service and achieving successful customer outcomes on the reception desk and; Proactively communicating with current members to enhance their club experience and drive positive member retention.

Responsibilities
  • Proactively contribute to club sales budget utilising sales promotions and referrals campaigns
  • Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities
  • Achieving the required number of lead contacts via telephone to maximise sales opportunities
  • Providing sales presentations and tours to prospective members
  • Creating great member journeys via positive and personalised interactions
  • Achieving successful outcomes to enquiries
  • Opening and closing the club as per the club roster
  • Active involvement in member retention programs, inspiring members to continue their fitness journey
  • Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience
About You
  • Current First Aid & CPR certificates
  • Ability to build rapport with people from varied walks of life with a desire to help people succeed in their goals
  • The ability to solve problems, and overcome obstacles
  • Outstanding communication abilities - able to listen, understand, empathise and influence others
  • Tenacity with a natural drive to achieve individual targets and team goals
  • Customer focused with a desire to achieve exceptional customer outcomes
What We Can Offer You

A career in the fitness industry is a career like no other. With Goodlife Health Clubs, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.

In addition, we offer:

  • An hourly rate of $30.13 (inclusive of casual loading)
  • Commission
  • A complimentary all-access Goodlife membership
  • Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
About Fitness & Lifestyle Group

Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.

FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.

  • Customer Success Associate

    4 weeks ago

    Sydney, New South Wales, Australia KPMGau Full time

    Job SummaryKPMG is seeking a highly motivated Customer Success Associate to join our team. As a Customer Success Associate, you will play a pivotal role in supporting our customers' experience and business development functions. Your initial focus will be on users of our resource recovery solution, enhancing the experience through data-driven customer...

  • Customer Success Associate

    2 weeks ago

    Sydney, New South Wales, Australia Nuvei Full time

    Unlock Your Potential with NuveiNuvei, a leading fintech company, is accelerating the business of clients worldwide. We're on the hunt for exceptional talent to join our journey!As a Customer Success Associate, you'll form a crucial part of our sales and operations teams in Australia. You'll report directly to the National Sales Manager and work...

  • Client Success Associate

    1 month ago

    Sydney, New South Wales, Australia Gartner Full time

    About the RoleThe Client Success team embodies a Client for Life Philosophy, ensuring that every Gartner client receives unparalleled value. Associates in this role strive to understand client business priorities, breakdown challenges, and identify effective ways to support clients in making informed decisions. Their responsibilities include onboarding...

  • Smartsheet Customer Success Specialist

    1 month ago

    Sydney, New South Wales, Australia Smartsheet Full time

    As a Customer Success Associate at Smartsheet, you will be responsible for managing a set of assigned accounts to promote customer satisfaction, successful product use, and customer retention.This role involves being the primary contact for important customers, understanding customer success criteria, addressing questions, resolving issues, and serving as a...

  • Client Success Associate Expert

    4 weeks ago

    Sydney, New South Wales, Australia Gartner Full time

    At Gartner, we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.The Client Success team follows a Client for Life Philosophy, ensuring every Gartner client receives value far exceeding...

  • Customer Service Associate

    2 weeks ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    Embark on a fulfilling career with the Woolworths Group as a Customer Service Associate.A key aspect of this role is providing exceptional customer service, ensuring a seamless shopping experience for our valued customers. This may involve assisting customers at the checkout or customer service desk, collecting trolleys from around the store and its...

  • Club Sales and Customer Success Associate

    2 weeks ago

    Sydney, New South Wales, Australia Goodlife Health Clubs Full time

    About Goodlife Health ClubsWe are Australia's premier, privately-owned fitness organisation with a mission to move people to achieve great things. With 97 premium clubs across Queensland, Victoria, South Australia, and Western Australia, we provide improved health, well-being, and a sense of accomplishment to over 270,000 members.A Career Opportunity in...

  • Dataiku Senior Customer Success Lead

    2 weeks ago

    Sydney, New South Wales, Australia Dataiku Full time

    As a seasoned customer success professional, you will be instrumental in driving the adoption and growth of Dataiku's AI-powered platform across Australia and New Zealand. Your primary focus will be to ensure that our customers achieve exceptional results from their use of our technology.About the RoleWe are seeking an experienced Senior Customer Success...

  • Customer Service Associate

    4 weeks ago

    Sydney, New South Wales, Australia Breadtop Full time

    Breadtop is an Australian bakery chain with multiple locations throughout New South Wales.We are currently seeking a Customer Service Associate to join our team in various locations, including Auburn, Eastwood, and Sydney.The successful candidate will have excellent communication skills and be able to work effectively in a fast-paced environment. As a...

  • Customer Success Lead

    3 weeks ago

    Sydney, New South Wales, Australia REA Group Full time

    Are you a results-driven leader with a passion for customer success? We're looking for a Senior Customer Success Manager to join our team at REA Group.About the RoleThis is an exciting opportunity to lead a team of Customer Success Consultants, responsible for driving platform adoption and usage by REA customers. You will work closely with key stakeholders...

  • Customer Success Manager

    1 month ago

    Sydney, New South Wales, Australia iManage Full time

    iManage Role Summary: iManage is seeking a talented Customer Success Manager to join our global team. As a Customer Success Manager, you will be responsible for leveraging our pooled customer success model to maximize adoption and help cloud customers achieve their desired business outcomes. Key responsibilities include collaborating with the global Customer...

  • Customer Success Director

    2 weeks ago

    Sydney, New South Wales, Australia REA Group Full time

    Develop your career at REA, one of Australia's leading digital businesses.This is a permanent opportunity based in Sydney, with an estimated salary range of AU$180,000 - AU$220,000 per year.About the roleWe are seeking an experienced Customer Success Director to lead our team of Success Consultants. As a key member of our Customer Success leadership team,...

  • Customer Success Strategist

    4 weeks ago

    Sydney, New South Wales, Australia SS&C Technologies Holdings Full time

    SS&C Blue Prism is seeking an experienced Customer Success Strategist to elevate customer experiences and drive business outcomes.Job OverviewThis role involves owning retention and growth for assigned customers, enabling success through professional services, and delivering ROI across the customer lifecycle.Key Responsibilities:Owning a portfolio of...

  • Customer Success Professional

    4 weeks ago

    Sydney, New South Wales, Australia Dovetail Full time

    Dovetail is a leading AI-powered customer insights platform. As part of our Revenue team for APAC, you'll play a key role in driving growth and expansion strategies. Reporting to our Manager of Customer Success in San Francisco, you'll partner with our Account Executive based in Sydney to develop and execute plans to achieve sales targets.Key...

  • Customer Success Liaison

    1 month ago

    Sydney, New South Wales, Australia Momentus Technologies Full time

    About the Role:We are seeking a highly skilled Customer Success Liaison to join our team at Momentus Technologies. As a Customer Success Liaison, you will be responsible for building and maintaining strong relationships with our clients. Your primary goal will be to ensure our customers achieve their desired outcomes and are satisfied with our services.Key...

  • Customer Success Advocate

    4 weeks ago

    Sydney, New South Wales, Australia TempNet Full time

    About TempNetTempNet is a successful and established business with a reputation for providing outstanding quality in the healthcare technology sector.We are seeking a skilled Customer Success Representative to join our team in Warriewood, offering a fantastic opportunity to work locally and contribute to facilitating effective customer engagement, improving...

  • Customer Success Professional

    3 weeks ago

    Sydney, New South Wales, Australia Logicalis Australia Pty Ltd Full time

    About the RoleWe are seeking a highly motivated Customer Success Manager to join our Sydney-based team. As a key member of our customer success program, you will be responsible for building and maintaining strong relationships with assigned customers, driving customer satisfaction, and ensuring the successful adoption of our solutions.Key...

  • Customer Success Director

    4 weeks ago

    Sydney, New South Wales, Australia Standards Australia Full time

    About the RoleStandards Australia is seeking a Customer Success Director to lead our customer success team and deliver an exceptional customer experience. As a key member of our organisation, you will be responsible for building customer-centric capability and performance within your direct team and advocating for customer excellence across the business.Key...

  • Customer Success Director

    4 weeks ago

    Sydney, New South Wales, Australia Diligent Full time

    About the RoleWe are seeking a highly skilled Customer Success Director to join our team at Diligent, a global leader in modern governance. As a key member of our customer success team, you will be responsible for overseeing a portfolio of accounts and ensuring an exceptional customer experience.About the JobThe ideal candidate will have a proven track...

  • Customer Success Lead

    2 weeks ago

    Sydney, New South Wales, Australia Cisco Full time

    Unlock Business Outcomes with CiscoCisco is reshaping its Customer Experience (CX) Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, focus on value creation for customers across the whole portfolio of products, software, and services.As a Customer Success Lead, you will play a crucial role...