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Customer Service Representative

1 month ago

Cambridge, Australia Avis Full time
About the Role

In this exciting role, you will be the face of our brand, interacting with customers at the rental counter while marketing products and services, completing rental bookings, and responding to general customer inquiries.

Key Responsibilities
  • Establishing customer car rental needs by actively listening
  • Reviewing in detail our various add-ons and services to determine what may best suit the customer
  • Communicating rental procedures and guidelines effectively
  • Completing rental bookings in a timely, efficient, and accurate manner
  • Answering customer questions and inquiries
About You

We are looking for individuals who possess excellent communication and interpersonal skills, are able to work in a fast-paced environment, and have previous experience within retail, hospitality, customer service, sales, or similar roles.

What We Offer
  • A competitive hourly rate plus loadings and commission incentives
  • A wellbeing programme, including life insurance, discounted health insurance, superannuation options, and access to Perkbox – discounts and offers with hundreds of retailers and big brands
  • Employee discounts on car rental across Avis Budget Group
  • An Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing
  • Full training provided to help you achieve your goals & reach your potential
About Us

Here at Avis Budget Group, you will be joining a team of driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance-driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.