Customer Experience Professional

4 weeks ago


Cambridge, Australia Veolia Full time

We are seeking a Frontline Consultant to join our team in Cambridge on a full-time permanent basis.

As the CX Frontline Consultant, you will be the first point of contact for our Waste customers, handling a high volume of phone calls and email cases while providing exceptional customer service. You will manage incoming customer inquiries via phone and email efficiently and professionally.

The role involves resolving a wide range of customer issues related to waste management services, maintaining accurate customer records, and updating information in our CRM system.

You will also process customer requests, bookings, and complaints in a timely manner, collaborating with internal teams to ensure customer satisfaction.

This is an exciting opportunity to build your career and contribute to Veolia's mission to preserve and renew our natural resources, creating a better future for our planet.

Veolia welcomes applicants from all backgrounds to apply. We prioritize inclusion and collaboration, and our employees enjoy attractive remuneration packages, annual performance bonuses, and opportunities for training and development.

With a close-knit team environment and access to endless career options, you will have the support to pursue educational and development opportunities. Our benefits include employee share plans, Bupa health insurance discounts, corporate discounts, fitness passports, volunteer opportunities, and salary sacrificing options.

Join us in shaping a more sustainable world.



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