Customer Experience Specialist

4 weeks ago


Cambridge, Australia Avis Full time
About the Role

We are seeking a highly motivated Customer Service Representative to join our team in Cambridge, Tasmania, Australia.

Job Summary

This is a fantastic opportunity to work with a global leader in the transportation industry. As a Customer Service Representative, you will be the face of our brand, interacting with customers at the rental counter, marketing products and services, completing rental bookings, and responding to general customer inquiries.

Responsibilities
  • Establish customer car rental needs by actively listening
  • Review ABG's various add-ons and services to determine what best suits the customer
  • Communicate rental procedures and guidelines effectively
  • Complete rental bookings in a timely, efficient, and accurate manner
  • Answer customer questions and inquiries
Perks You'll Get
  • Hourly pay + loadings + commission incentives
  • Wellbeing program including life insurance, discounted health insurance, and superannuation options
  • Access to Perkbox – discounts and offers with hundreds of retailers and big brands
  • Employee discounts on car rental across Avis Budget Group
  • Employee Assistance Programme (EAP) provided by Converge – 24/7 support for mental health and wellbeing
  • Full training provided to help you achieve your goals and reach your potential
Requirements
  • Applicants must have a full and valid driver's license
  • Ability to work in a fast-paced environment while delivering exceptional customer service
  • Previous experience within retail, hospitality, customer service, sales, or similar roles
  • Ability to follow procedures and adhere to company guidelines and standards
  • Comfortable learning and using various computer systems to accurately input rental information
About Us

Avis Budget Group is a leading provider of global transportation solutions, with a team of 25,000 driven people performing with purpose. We're committed to making a positive difference to the lives of our colleagues, customers, and communities where we operate.

Our culture is performance-driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We value diversity, equity, and inclusion within our workforce, consumer base, communities, and supply chain.



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