Customer Service Representative

2 weeks ago


Cambridge, Australia Avis Budget Group Full time
About the Role

As a key member of our team, you will be the face of Avis Budget Group, interacting with customers at the rental counter while marketing products and services. Your primary goal is to provide exceptional customer service by understanding their car rental needs and recommending suitable solutions.

Key Responsibilities:
  • Establish strong relationships with customers by actively listening to their needs and preferences.
  • Review various add-ons and services to determine the best fit for each customer.
  • Communicate rental procedures and guidelines effectively, ensuring a smooth and efficient experience.
  • Complete rental bookings in a timely manner, adhering to company standards.
  • Answer customer inquiries and provide accurate information regarding products and services.
Benefits and Perks

We offer a competitive hourly rate, plus loadings and commission incentives. Our wellbeing program includes life insurance, discounted health insurance, and superannuation options. You'll also enjoy access to Perkbox, offering discounts and offers with hundreds of retailers and big brands.

Requirements:
  • A full and valid driver's license is mandatory.
  • Previous experience in retail, hospitality, customer service, sales, or similar roles is preferred.
  • You should be comfortable working in a fast-paced environment and delivering exceptional customer service.
  • Ability to follow procedures and adhere to company guidelines and standards is essential.
  • Comfortable learning and using various computer systems to accurately input rental information.
Why Work with Us?

Avis Budget Group is a global leader in transportation solutions, with a culture that encourages growth and development. We value diversity, equity, and inclusion, and are committed to making a positive impact on our communities. As an employee, you'll have access to training, tools, and rewards that will help you reach your full potential.



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