Customer Service Representative

1 month ago


Cambridge, Australia Veolia Full time
The Opportunity

We are seeking a Customer Service Representative to join our team in Cambridge on a full-time permanent basis. As a Frontline Support Consultant, you will be the first point of contact for our customers, handling a high volume of inquiries and providing exceptional service.

Key Responsibilities

  • Manage incoming customer inquiries via phone and email efficiently and professionally
  • Resolve a wide range of customer issues related to our services
  • Maintain accurate customer records and update information in our CRM system
  • Process customer requests, bookings, and complaints in a timely manner
  • Collaborate with internal teams to ensure customer satisfaction

Requirements

  • Previous experience in a customer service role, preferably in a phone-based environment
  • Strong computer literacy skills and familiarity with CRM systems advantageous
  • Excellent communication and problem-solving abilities
  • Ability to multitask and work effectively in a fast-paced environment
  • Positive attitude and commitment to delivering outstanding customer experiences

A Veolia Career

We offer a range of benefits, including:

  • Our Veolia Cares policy enables parental leave to be offered from day one of your employment
  • Employee share plan
  • Annual salary review with bonus
  • Support to pursue educational and development opportunities
  • Access to endless career options and pathways
  • Employee Assistance Program (EAP)
  • Bupa health insurance discount
  • Corporate Discounts
  • Fitness Passport
  • Volunteer Opportunities
  • Salary sacrificing

We are a Circle Back Initiative Employer and commit to respond to every applicant.

Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet.

Veolia welcomes applicants from all genders, identities, and cultural backgrounds to apply.

We are committed to fostering a diverse and inclusive workplace that encourages innovation and collaboration.



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