Luxury Guest Experience Ambassador
3 days ago
About the Role:
We are seeking a talented Front Office Agent to join our team at The Star Sydney. As a Front Office Agent, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-ins and check-outs.
The Darling Hotel: Where Luxury Meets Excellence
Situated in the heart of Sydney, The Darling Hotel is a Forbes five-star rated luxury hotel offering an unparalleled level of service and amenities. As a Front Desk Agent, you will play a vital role in creating memorable experiences for our discerning guests.
What We're Looking For:
- A minimum of 1 year of experience in Front Office/Guest Services
- Prior experience in a 5-star establishment advantageous
- Excellent keyboard skills with knowledge of hotel check-in systems (Opera highly regarded)
- The ability to speak a second language (highly regarded but not essential)
- Sound knowledge of the local area and surrounds
- Outstanding presentation and communication skills
What We Offer:
- FREE buffet meal with a new menu every day at our Employee Dining Room
- Uniform laundered and ready for you daily on property
- Rosters confirmed in advance and available direct to your mobile
- Free transport on Light Rail from Central to The Star
- $10/day parking available on property
- 30% staff discounts across our award-winning venues on all 3 of our properties
- Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
- Echo Entertainment Group is an Employer of Choice for Gender Diversity awarded by WGEA
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
- Career development, training, and courses via The Star Academy – limitless career opportunities
Estimated Salary Range: AU$65,000 - AU$85,000 per annum
About Us:
Echo Entertainment Group is a well-established entertainment and resort destination offering a wide range of dining, bar, accommodation, and event venues. Our team is dedicated to providing exceptional experiences for our guests and we strive to create a diverse, equitable and inclusive workplace.
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