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Luxury Hotel Front Office Manager

1 month ago

Sydney, New South Wales, Australia Accor Full time
Experience Luxury and Excellence as Our Assistant Front Office Manager

Sofitel Sydney Wentworth, a renowned 5-star hotel in Sydney, is embarking on a transformation to deliver unparalleled luxury services to its guests. We are seeking a talented Ambassador to join our team as an onsite full-time Assistant Front Office Manager.

About the Role

We offer a dynamic and supportive environment where you will be responsible for ensuring exceptional guest experiences, providing excellent customer service, and driving front office operations to achieve brand and cleanliness standards.

  • Supervise guest arrivals and departures, handling guest queries and complaints with discretion.
  • E nsure room allocations and check-in/check-out processes follow set procedures.
  • Prepare front office monthly reports, showcasing your attention to detail and analytical skills.
  • Supervise lobby services, maintaining a high level of customer satisfaction.
  • Liaise with the Reservations office to ensure accurate room allocation.
  • Collaborate with Maintenance to promptly resolve maintenance requests.
  • Lead and support the Front Office team, coaching, training, and performance management.
Requirements

To succeed in this role, you will need:

  • A minimum of 3-5 years' experience in a front office position.
  • A valid First Aid Certificate and RSA (Responsible Service of Alcohol) certification.
  • Possessing knowledge of another language is highly desirable.
  • An ability to maintain discretion when interacting with guests.
  • Strong organisational and problem-solving skills.
  • Proficiency in Microsoft Suite and Outlook.
What We Offer

In addition to joining a fun, collaborative, and fast-paced environment, we offer industry-leading rewards, including:

  • A competitive salary ranging from $85,000 to $110,000 AUD per annum, depending on experience.
  • Industry benefits from Day 1, including exclusive discounts on accommodation, dining, bars, and more in over 100 countries with Accor Hotels and partners.
  • Progressive leave policies, including 10 weeks parental leave.
  • Complimentary dry cleaning and discounted city parking.
  • An inclusive company culture that values diversity and offers reasonable adjustments to support employees.
  • Opportunities for development and learning from industry experts.

We genuinely care about your success and want to help you grow in your career.