Luxury Hotel Operations Manager

2 weeks ago


Sydney, New South Wales, Australia The Star Entertainment Group Full time

For two decades, The Star Sydney has been a local landmark, deeply ingrained in the community. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub.

We are seeking an experienced Luxury Hotel Operations Manager to lead our Front Office team on night shifts at The Star Grand and Residences. As a key member of our leadership team, you will play a pivotal role in shaping the success of our hotel operations at The Star Sydney.

About the Role:

  • Lead, motivate and engage our Front Office Agents to deliver exceptional customer service
  • Ensure the professional and efficient operation of the Front Office team
  • Respond to guest feedback and implement changes to prevent reoccurrence
  • Encourage a positive working relationship between departments and teams

Requirements:

  • Prior duty manager/supervisory experience in hotel/hospitality environment is advantageous
  • Knowledge in Opera Property Management System (PMS) or similar
  • Ability to work independently and take actions on guest requests appropriately
  • Second language (e.g., Mandarin or Cantonese) is advantageous
  • Flexible availability to work night shifts from 11pm – 7:30am shift

We offer a competitive salary of AU$80,000 - AU$110,000 per annum, depending on experience, plus benefits including:

  • Complimentary meal on site every day including hot meals, sandwich bar and more
  • Uniform laundered and ready for you daily on property
  • Five weeks of paid Annual Leave for team members who meet the definition of shift worker
  • Discounted parking + other transport options
  • Up to 30% discounts across award-winning restaurants and accommodation
  • Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services

The Star Entertainment Group is committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.



  • Sydney, New South Wales, Australia Harbour Rocks Hotel Full time

    About Harbour Rocks HotelLocated in the heart of The Rocks precinct, Harbour Rocks Hotel offers 5-star luxury and a unique blend of heritage-listed charm and contemporary design.We are seeking a highly skilled Luxury Hotel Operations Manager to join our team and play a pivotal role in crafting unforgettable guest experiences.Job DescriptionThis is an...


  • Sydney, New South Wales, Australia The Darling Full time

    Job SummaryWe are seeking a seasoned Luxury Hotel Operations Manager to join our team at The Darling. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring seamless service delivery and an unparalleled guest experience.


  • Sydney, New South Wales, Australia Echo Entertainment Group Full time

    As a Luxury Hotel Operations Manager, you will play a pivotal role in delivering exceptional guest experiences at The Star Sydney. Reporting to the Front Office Manager, you will oversee the day-to-day operation of the Concierge and Bell Desk departments.


  • Sydney, New South Wales, Australia The Star Entertainment Group Full time

    We are seeking a highly skilled Luxury Hotel Operations Manager to join our team at The Star Entertainment Group. This is a fantastic opportunity to lead our Housekeeping Services team and ensure the highest standards of cleanliness and efficiency are achieved.


  • Sydney, New South Wales, Australia Echo Entertainment Group Full time

    Embark on a thrilling career opportunity as a Hotel Operations Manager at The Star Sydney, where luxury meets excellence. As a Forbes Five-Star hotel, we pride ourselves on delivering exceptional experiences to our discerning guests.


  • Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

    Discover a world of possibilities as a Luxury Hotel Manager Trainee at Four Seasons Hotels and Resorts. We are seeking ambitious individuals who share our passion for delivering exceptional guest experiences and are eager to grow their career in the hospitality industry.About Four SeasonsWe are a global leader in luxury hospitality, driven by a vision to...


  • Sydney, New South Wales, Australia Accor Full time

    Embark on a journey of luxury and excellence with Sofitel Sydney Wentworth, one of Sydney's iconic international 5-star hotels. Our hotel offers an unforgettable experience where guests discover the perfect blend of French Zest and Sofitel luxury.We are currently undergoing a transformation to continue delivering an outstanding luxury service to our guests....


  • Sydney, New South Wales, Australia The Darling Full time

    The Darling Hotel in Sydney is a local landmark and premier entertainment hub. We strive to create fun experiences in trusted destinations.">Overview">We are committed to delivering exceptional hospitality and entertainment experiences for our guests. Our state-of-the-art venues include The Star Event Centre and The Lyric Theatre, which have hosted...


  • Sydney, New South Wales, Australia Accor Full time

    Company OverviewSwiss“;otel Sydney is a premium luxury hotel situated in the heart of Sydney's business, retail and entertainment district. With 369 elegantly appointed guest rooms and suites, our hotel offers contemporary living for discerning business and leisure travellers.Our facilities include a fine dining restaurant, a stylish bar, meeting...


  • Sydney, New South Wales, Australia Accor Full time

    This is an exciting opportunity to be part of a rapidly growing team in one of the leading companies in Australia. Accor, a renowned luxury hotel chain, is looking for a skilled Front Office All Rounder to join their Sofitel Sydney Wentworth team.Salary: AU$60,000 - AU$80,000 per annumJob Description:An ideal candidate will have proven experience in...


  • Sydney, New South Wales, Australia The Darling Full time

    The Darling, a premier entertainment hub in Sydney, seeks an exceptional Hotel Assistant Front Office Manager to join our team.About The RoleAs a seasoned leader, you will oversee day-to-day operations, ensuring seamless service delivery and an unparalleled guest experience. Your responsibilities will include:Assisting the Front Office Manager in maintaining...


  • Sydney, New South Wales, Australia Echo Entertainment Group Full time

    About The Star SydneyThe Star Sydney is a renowned entertainment and resort destination, offering a unique blend of luxury accommodation, dining, and entertainment options.Job DescriptionWe are seeking an experienced Luxury Hotel Operations Manager to oversee the day-to-day operations of our Concierge and Bell Desk departments. As a key member of our team,...


  • Sydney, New South Wales, Australia Stamford Hotels & Resorts Full time

    At Stamford Hotels & Resorts, we are committed to providing exceptional service and exceeding guest expectations. As a luxury hotel brand, we strive to deliver unforgettable experiences in every aspect of our operations.We are currently seeking an experienced Hotel Operations Manager to join our team at one of our prestigious properties in Sydney.About the...


  • Sydney, New South Wales, Australia LUXXE Outsourced Hotel Services Full time

    Sydney CBD is a hub for luxury hotels, and we are seeking experienced cleaning professionals to join our team.We offer competitive hourly rates of $25.00-$37.00 per hour, making this an excellent opportunity for those looking to advance their careers in the hospitality industry.About the RoleAs a Housekeeping Room Attendant with LUXXE Outsourced Hotel...


  • Sydney, New South Wales, Australia Accor Full time

    Accor's Sydney IconWe are currently undergoing a complete transformation and enhancing all the hotel facilities to continue delivering an outstanding luxury service to our guests.The hotel will provide an all-encompassing experience where entertainment, leisure, dining, conferencing and unparalleled hospitality will converge seamlessly, transcending...


  • Sydney, New South Wales, Australia Harbour Rocks Hotel Full time

    About Harbour Rocks Hotel">We are committed to providing exceptional guest experiences, and we're looking for a skilled Luxury Housekeeping Manager to join our team. As the second-in-command of our housekeeping team, you'll play a pivotal role in ensuring our hotel shines in every detail.">**Key Responsibilities:**Establishing and implementing operational...


  • Sydney, New South Wales, Australia Accor Full time

    About Sofitel Sydney WentworthSydney's iconic first international 5-star hotel is partnering with House Made Hospitality, a Sydney-based and globally inspired hospitality group, to set new standards in the Australian hospitality scene.We are seeking a talented Luxury Hotel Breakfast Chef to help craft a unique experience where luxury reaches new heights.Job...


  • Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

    About Four SeasonsWe are a world-renowned hospitality brand that prides itself on delivering exceptional guest experiences. Our team members around the globe create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.At Four Seasons, we believe in treating everyone with respect and dignity, whether...


  • Sydney, New South Wales, Australia Luxury Escapes Full time

    Luxury Escapes is a leading travel website with over 8 million members, and we're expanding rapidly. We seek an experienced Senior Hotels Product Strategist to lead the development of our hotel products and grow our connectivity and accommodation supply platform.Job OverviewThe successful candidate will have strong experience in product management and UX in...


  • Sydney, New South Wales, Australia Accor Full time

    Hotel Morris Sydney - Handwritten CollectionAn exceptional opportunity has arisen for a highly experienced and charismatic General Manager to lead our boutique hotel in the heart of Sydney.About UsAccor, a world leader in the hospitality industry, is proud to present this unique role within its luxury Handwritten Collection. As a Host at Hotel Morris Sydney,...