Luxury Hotel Operations Manager
2 weeks ago
For two decades, The Star Sydney has been a local landmark, deeply ingrained in the community. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub.
We are seeking an experienced Luxury Hotel Operations Manager to lead our Front Office team on night shifts at The Star Grand and Residences. As a key member of our leadership team, you will play a pivotal role in shaping the success of our hotel operations at The Star Sydney.
About the Role:
- Lead, motivate and engage our Front Office Agents to deliver exceptional customer service
- Ensure the professional and efficient operation of the Front Office team
- Respond to guest feedback and implement changes to prevent reoccurrence
- Encourage a positive working relationship between departments and teams
Requirements:
- Prior duty manager/supervisory experience in hotel/hospitality environment is advantageous
- Knowledge in Opera Property Management System (PMS) or similar
- Ability to work independently and take actions on guest requests appropriately
- Second language (e.g., Mandarin or Cantonese) is advantageous
- Flexible availability to work night shifts from 11pm – 7:30am shift
We offer a competitive salary of AU$80,000 - AU$110,000 per annum, depending on experience, plus benefits including:
- Complimentary meal on site every day including hot meals, sandwich bar and more
- Uniform laundered and ready for you daily on property
- Five weeks of paid Annual Leave for team members who meet the definition of shift worker
- Discounted parking + other transport options
- Up to 30% discounts across award-winning restaurants and accommodation
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
The Star Entertainment Group is committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.
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