Account Manager and Key Relationship Builder

4 weeks ago

Sydney, New South Wales, Australia Occulus International Full time

At Occulus International, we partner with leading Australian companies to deliver innovative solutions in the therapeutic medicines and nutritional supplements sector.

We are seeking an experienced Account Manager to join our team based in Eastern Creek, who has a background in the pharmaceutical industry.

The ideal candidate will collaborate closely with internal stakeholders and external vendors to drive company growth and maintain high client satisfaction.

Key Responsibilities:

  • To act as the main point of contact for day-to-day communications with clients.
  • To build and maintain strong technical relationships with customers.
  • To facilitate meetings with key accounts to assess performance and implement any necessary remediation plans.
  • To understand client needs by asking insightful questions, generating interest in the company's products, and developing customized solutions.
  • To develop a solid sales pipeline and customer database through active outbound calls and lead follow-up.
  • To work across marketing communications and regularly update relevant knowledge.
  • To deliver high-quality customer service during the onboarding of new accounts.
  • To troubleshoot issues in consultation with the relevant business and technical support teams.
  • To analyse and evaluate the effectiveness of sales methods, costs, and results, providing accurate input into sales forecasts and operating expenses.

About You:

  • Relevant managing key accounts or sales experience in healthcare/retail pharmacy is required.
  • An effective liaison with internal and external stakeholders is essential.
  • Strong sales-oriented skills are a must.
  • Advanced proficiency in Excel is preferred.
  • Ability to handle and manage multiple tasks efficiently is crucial.
  • Detail-oriented, reliable, and a team player with tertiary qualification in a relevant field would be highly regarded.

The successful candidate can expect an estimated annual salary of $100,000 - $120,000, commensurate with experience, plus additional benefits.

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