Key Account Relationship Manager

3 weeks ago

Sydney, New South Wales, Australia SB Recruitment Full time

Are you an expert in building strong customer relationships and providing top-notch support? We are seeking an experienced professional to champion the needs of key accounts, working closely with our sales team to develop and maintain a deep understanding of product ranges, processes, and customer requirements.

The Role

  • Build and strengthen customer relationships with sales team members
  • Collaborate with purchasing and demand planning teams to ensure stock availability for key accounts
  • Offer ad-hoc support to the sales team
  • Coordinate deliveries and projects with logistics team
  • Manage all aspects of key account order processing, including returns
  • Process EDI customer orders when required
  • Create quotes and communicate pricing/discount information to customers
  • Arrange product samples for customers
  • Create and maintain customer commitment orders in Excel and internal systems, linking them to inbound purchase orders
  • Update and maintain commitment tracker with ETA delivery information
  • Respond to customer queries, including data queries and product information requests
  • Support customers' planogramming process with information and images
  • Maintain detailed spreadsheets of customer active ranges and items being discontinued
  • Track specific customer ordered quantities compared to their projections
  • Perform routine checks on promotional orders to ensure pricing, barcodes, and quantities are accurate

About You

  • You have previous experience in a customer service/sales role with a proven ability to build rapport with customers/field sales quickly
  • You are proficient with handling large datasets via Excel (basic formulas, VLOOKUP, pivot tables, and SUMIF)
  • You possess a friendly, engaging personality with excellent communication and interpersonal skills

What We Offer

  • A competitive salary range is between $80,000 - $120,000 per annum
  • A dynamic work environment with opportunities for growth and development
  • A supportive team with a collaborative culture

We are based in Wetherill Park, offering a great location for those who want to balance work and personal life. If you're a customer service champion with a flair for Excel and a knack for building relationships, this role could be perfect for you.

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