Business Development and Operations Coordinator
4 weeks ago
Pulse Anaesthetics is a specialist anaesthetic services provider that prioritises safety, precision, and patient care. Our team collaborates closely with hospitals and medical practitioners to ensure seamless anaesthesia management while maintaining exceptional standards of care.
As a benefits-driven organisation, we foster a supportive workplace with exceptional staff practices, recognising the importance of our employees' growth and well-being.
Job OpportunityWe are seeking a Client Services Officer to provide exceptional customer service and administrative support to our clients and doctors. This role offers the chance to contribute to a high-performing, values-driven team and enjoy benefits like professional growth opportunities, team-building events, and annual salary reviews.
Duties and Responsibilities- Customer Service: Deliver exceptional customer service and support to clients and doctors, ensuring timely responses and resolutions to their inquiries.
- Administrative Tasks: Manage administrative tasks, including scheduling, documentation, and data entry, ensuring accuracy and efficiency.
- Communication: Communicate effectively with patients, medical rooms, and third-party providers, maintaining clear and concise information exchange.
- Client Records: Maintain accurate client records, ensuring confidentiality and adhering to policies and procedures.
- Office Management: Assist with office management and team event coordination, promoting a positive team culture through collaboration and mutual respect.
To be successful in this role, you will possess:
- Proven Experience: Proven experience in customer service and administration, demonstrating strong organisational and multitasking abilities.
- Excellent Communication Skills: Excellent communication skills, both verbal and written, ensuring effective interaction with clients, doctors, and internal teams.
- Technical Skills: Proficiency in Microsoft Office and medical software, with a strong attention to detail and confidentiality.
- Problem-Solving Skills: Strong problem-solving skills and a proactive mindset, enabling you to resolve issues efficiently and effectively.
The estimated salary for this role is $65,000 - $75,000 per annum, depending on your level of experience and qualifications. You will also enjoy a range of benefits, including:
- Wellbeing Program: Monthly activities during and after hours, promoting employee wellness and work-life balance.
- Performance Bonuses: Annual reviews linked to rewards, acknowledging your contributions and achievements.
- Salary Reviews: Competitive annual salary adjustments, ensuring your compensation reflects your value to the organisation.
- Recognition: Celebrate individual and team achievements, fostering a positive and motivating work environment.
- Team Events: Regular bonding activities and workshops, promoting teamwork and collaboration.
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