Business Operations Coordinator

1 week ago

Adelaide, South Australia Clean Advice Full time
About Clean Advice

At Clean Advice, our mission is to revolutionise cleaning services for homes, offices, and workplaces across South Australia. With over 30 years of experience, we pride ourselves on providing high-quality cleaning solutions.

We are seeking a highly skilled Scheduling and Administrative Support Specialist to join our team due to business expansion. This role offers the flexibility to work from our Adelaide office or remotely, with a commitment of five days per week.

Job Description
  • Job Planning & Scheduling: Coordinate cleaning schedules and staff assignments to ensure smooth operations and timely service delivery.
  • Training & Inductions: Facilitate training sessions and onboarding for new staff members to enhance their skills and productivity.
  • Contractor Coordination: Liaise with cleaning contractors to guarantee efficient service delivery and excellent customer satisfaction.
  • Client Bookings & Enquiries: Manage client bookings, handle inquiries, and provide exceptional customer service via phone and email.
  • Record Keeping: Maintain accurate records of training and inductions to track employee development and compliance.
  • Team Support: Assist colleagues with daily tasks and responsibilities to foster a positive and productive work environment.
  • Client Paperwork: Ensure collection, organisation, and follow-up on necessary documentation to maintain strong client relationships.
  • Sales & Client Relations: Generate sales from existing clients and maintain strong client relationships through regular communication and excellent customer service.
  • Timesheet Management: Approve and manage staff timesheets to ensure accurate payroll processing and compliance with company policies.
  • General Administration: Provide administrative support to ensure smooth business operations and efficient service delivery.
About You

We are looking for someone with previous experience in business scheduling, phone sales, and providing exceptional customer service. The ideal candidate will possess the following skills and attributes:

  • Scheduling Experience: Proven experience in job planning and scheduling to coordinate cleaning schedules and staff assignments.
  • Strong Communication Skills: Excellent verbal and written communication to interact with clients, contractors, and colleagues effectively.
  • Attention to Detail: Ability to manage multiple tasks with accuracy and attention to detail to maintain high-quality records and reports.
  • Organisational Skills: Highly organised and able to prioritise tasks effectively to meet deadlines and deliver results.
  • Sales & Promotion Skills: Experience in generating sales and promoting services to existing clients and potential customers.
  • Customer Focus: A positive, polite, and professional telephone manner with a strong customer service focus to ensure excellent client satisfaction.
  • Teamwork & Autonomy: Ability to work independently and as part of a team to achieve common goals and objectives.
  • Tech Savvy: Proficient in Apple products, CRM systems, and G-Suite to utilise technology effectively in the workplace.
  • Telephone Sales/Support: Previous experience in telephone sales or support is essential to excel in this role.
What We Offer
  • Estimated Salary: $60,000 - $80,000 per annum, depending on experience and qualifications.
  • Job Security and Career Growth Opportunities to develop your skills and advance your career.
  • A Positive, Supportive Work Environment and a Strong Work/Life Balance to ensure your well-being and success.

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