Cleaning Operations Coordinator
2 weeks ago
As a leading provider of cleaning services in South Australia, we are committed to delivering exceptional results and building strong relationships with our clients. With over 30 years of experience, our team is dedicated to making cleaning safer and more efficient.
We are currently seeking a highly skilled Scheduling Support Coordinator to join our team due to business expansion. This role offers the flexibility to work from our Adelaide office or remotely, with a commitment of five days per week.
Job DescriptionThe successful candidate will play a key role in supporting our cleaning teams across South Australia and managing our business scheduling. Key responsibilities include:
- Coordinating cleaning schedules and staff assignments to ensure smooth operations.
- Facilitating training sessions and onboarding for new staff members.
- Liaising with cleaning contractors to ensure timely and efficient service delivery.
- Managing client bookings, handling inquiries, and providing excellent customer service.
- Maintaining accurate records of training and inductions.
- Assisting colleagues with daily tasks and responsibilities.
- Ensuring collection, organisation, and follow-up on necessary documentation.
- Generating sales from existing clients and maintaining strong client relationships.
- Approving and managing staff timesheets.
- Providing administrative support to ensure smooth business operations.
We are looking for someone with previous experience in business scheduling, phone sales, and providing exceptional customer service. The ideal candidate will possess:
- Scheduling experience: Proven ability in job planning and scheduling.
- Strong communication skills: Excellent verbal and written communication.
- Attention to detail: Ability to manage multiple tasks with accuracy.
- Organisational skills: Highly organised and able to prioritise tasks effectively.
- Sales and promotion skills: Experience in generating sales and promoting services.
- Customer focus: A positive, polite, and professional telephone manner with a strong customer service focus.
- Teamwork and autonomy: Ability to work independently and as part of a team.
- Tech savvy: Proficient in Apple products, CRM systems, and G-Suite.
- Telephone sales/support experience: Previous experience in telephone sales or support is essential.
We offer a competitive salary ranging between $60,000 - $80,000 per annum, depending on experience, plus superannuation benefits. You will also have access to ongoing training and development opportunities, a positive and supportive work environment, and a strong work-life balance.
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