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Customer Experience Leader

1 month ago

Sydney, New South Wales, Australia Apple Full time

At Apple, we are seeking a Customer Experience Leader to join our Retail Customer Care team. This role is ideal for individuals with strong leadership skills and excellent communication abilities.

Job Summary

We are looking for a highly skilled and motivated individual to lead our Home Service team in delivering exceptional customer experiences. As a Customer Experience Leader, you will be responsible for ensuring that our specialists provide top-notch service to our customers while on calls with them.

You will work closely with the team to drive performance and ensure that daily work meets functional KPIs. The successful candidate must possess excellent communication skills, both verbal and written, as well as a strong attention to detail and ability to work collaboratively as part of a team.

Key Responsibilities
  1. Lead the Home Service team to deliver exceptional customer experiences.
  2. Develop and implement strategies to drive performance and meet functional KPIs.
  3. Collaborate with the team to share best practices and promote a culture of continuous improvement.

The ideal candidate will have a strong background in customer-facing roles, with experience in leading teams and driving performance. A salary of approximately $70,000 - $90,000 per year, depending on location, is commensurate with experience.