Customer Experience Ambassador

3 weeks ago

Sydney, New South Wales, Australia Marriott Full time
Job Overview:
We are seeking a highly motivated and experienced Guest Services Agent to join our team at Marriott Hotels. As a key member of our front-of-house staff, you will be responsible for delivering exceptional customer service, ensuring seamless guest experiences, and driving hotel revenue growth. The ideal candidate will possess excellent communication skills, a warm and welcoming demeanor, and a passion for delivering outstanding hospitality services. If you have a proven track record in providing top-notch customer service and a genuine enthusiasm for making every guest feel valued and respected, we want to hear from you

About You:
- Estimated Salary: $55,000 - $65,000 per annum, depending on experience
- Australian Working Rights Required
- Responsible Service of Alcohol certificate/card required

About the Role:
This is an exciting opportunity to join our dynamic team as a Guest Services Agent. In this role, you will be responsible for processing all guest check-ins, managing room assignments, and handling payment types such as room charges, cash, checks, debit, or credit. Additionally, you will process check-outs, resolve any late and disputed charges, answer guest calls, and provide directions and information regarding property and local areas of interest. Other responsibilities include coordinating with Housekeeping, communicating parking procedures, running daily reports, and balancing receipts according to Accounting specifications. This role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment.

What We Offer:
- Competitive salary and benefits package
- Opportunities for career advancement and professional development
- A dynamic and supportive work environment
- Discounts on food and beverages at participating Marriott International hotels worldwide
- Recognition programs to keep you motivated and engaged

About Marriott:
Mission Statement: Marriott International is committed to delivering extraordinary guest experiences through its diverse portfolio of brands, including JW Marriott, Marriott Hotels, and more. With over 100 years of history, Marriott has grown into one of the world's largest hospitality companies, offering unparalleled opportunities for growth and development.

Your Benefits:
- Comprehensive health insurance
- Retirement savings plan
- Paid time off and holidays
- Professional development opportunities
- Recognition and rewards programs

Requirements:
- High school diploma or equivalent required
- Previous experience in customer-facing roles preferred
- Excellent communication and interpersonal skills
- Ability to multitask and work effectively under pressure

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