Customer Experience Manager

3 hours ago


Sydney, New South Wales, Australia ezyCollect Full time

The role of Customer Experience Manager at ezyCollect presents a unique opportunity to join a leading company in the payments industry. This position involves managing the lifecycle of clients to ensure exceptional customer experience through their journey with ezyCollect.

As a key member of the team, you will be responsible for driving maximum product adoption, utilization, and success of clients to ensure they renew. You will work closely with clients to understand their business outcomes and conduct meaningful business reviews.

The ideal candidate should have a proven track record in increasing client satisfaction, adoption, and retention. They should possess superb client-focused skills, excellent communication abilities, and a desire for continuous learning and improvement.

Salary: AU$80,000 - AU$110,000 per annum, depending on experience.



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