Senior Customer Experience Manager

3 days ago


Sydney, New South Wales, Australia Canva Full time
Job Description

In this role, you will be responsible for leading a team of Enterprise Admin Specialists, guiding them in addressing complex customer issues and driving business growth. You will collaborate closely with Sales and Success teams to identify opportunities for improved support and service delivery.

You will oversee daily operations, ensuring the team provides top-notch service during business hours or during hours that best support strategic customers. Key qualifications include a solid technical background, effective leadership skills, and excellent communication abilities.

We're seeking a dynamic leader who can guide their team in resolving complex cases and fostering a positive, collaborative work environment. The estimated salary for this position is around $140,000 per year, depending on location and experience.



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