Customer Experience Specialist

2 weeks ago

Sydney, New South Wales, Australia NICE Full time

A rewarding career opportunity has emerged at NICE as a Senior Technical Support Engineer in Australia. With an estimated salary of $85,000 to $110,000 per annum, this role offers a unique chance to contribute to the growth and success of a leading company.

Company Overview

NICE is a prominent player in the industry, renowned for its cutting-edge solutions and commitment to excellence. As a valued member of our team, you will be part of a rapidly expanding organization that thrives on innovation and teamwork.

Job Description

In this pivotal role, you will serve as the primary point of contact for assigned large enterprise customers, providing advanced-level technical support and expert guidance. Your responsibilities will include:

  • Direct ownership for resolution and troubleshooting of complex cases
  • Closely collaborating with other engineers to ensure timely status updates and effective customer communication
  • End-to-end case management to guarantee seamless customer experience and satisfaction

You will also have the opportunity to deepen your understanding of NICE CXone products and develop skills in SaaS, Telecommunications, contact center software, and computer networking. Additionally, scripting or programming experience using APIs and proxies will be valuable assets in this role.

Required Skills and Qualifications

To excel in this position, you will need:

  • A deep understanding of NICE CXone products
  • Experience with SaaS, Telecommunications, contact center software, and computer networking
  • Scripting or programming expertise using APIs and proxies
  • Strong analytical and problem-solving skills
  • The ability to communicate effectively across all company teams
Benefits

We offer a competitive salary package, opportunities for growth and development, and a dynamic work environment that fosters collaboration and innovation. If you are a motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply.

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